Emergencies and After-Hours Care

Students on-campus facing an immediate, life-threatening mental health emergency should call Suffolk University Police at 617-573-8111. Off-campus, students should call 911 or other local emergency response resources.

Anyone experiencing a life-threatening mental health emergency can also seek assistance from mental health professionals by going to the nearest hospital emergency room. Students who have obtained emergency assistance may wish to inform the Dean of Students/CARE Team as soon as possible in order to obtain support for academic responsibilities.

Urgent Counseling Services

During business hours

Counseling staff are available for urgent appointments 11 a.m. - 5 p.m. Students should come to CHW on the 5th Floor of 73 Tremont Street.

  • Services are provided in-person or by telehealth
    For telehealth appointments, students should call CHW and request an urgent telehealth visit at 617-573-8226
  • Individuals referring a student for an urgent visit may come to CHW with the student or call us ahead of time at 617-573-8226

After Hours

CHW offers free, confidential, 24-hour phone counseling for students regardless of location. Students should call CHW’s main number at 617-573-8226 and press “0” to be connected with a mental health counselor who can help.

Community Resources

Crisis Hotlines

Local Emergency Rooms Near Campus

MGH Acute Psychiatry (10 minute walk from campus)
55 Fruit Street
Boston, MA 02114
Phone: 617-724-4100

Tufts New England Medical Center
Tufts Medical Center
800 Washington Street
Street Level (between Arlington st and Stuart st)
Boston, MA 02111
617-636-5566

St. Elizabeth's Hospital
William F. Connell Entrance (corner of Cambridge st and Washington st)
255 Washington St.
Brighton, MA 02135
617-789-2666

Massachusetts Mental Health Crisis Resources

Boston B.E.S.T Program (Boston locations call 800-981-4357)
Provides comprehensive crisis evaluation and treatment, including mobile crisis units. Serving the Boston, Brookline, Chelsea, Revere and Winthrop communities.

Massachusetts Emergency Response Program (for outside of Boston)
Provides emergency mental health services throughout Massachusetts, including mobile crisis units. Their website has local numbers for all communities in Massachusetts.

Mass Behavioral Health Partnership (1-877-382-1609)
Provides mobile crisis intervention for mental health or substance use concerns throughout Massachusetts for those without health insurance or who have MassHealth or Medicaid. Some website information is offered for Spanish speakers.