Consulting Reports

The National Center for Public Performance (NCPP) produces a range of reports designed to provide public and nonprofit organizations with actionable insights and data-driven strategies. Our reports cover key areas of public performance, from communication strategies to digital transformation, and serve as valuable resources for leaders seeking to improve organizational efficiency and impact.

Each report is grounded in our extensive experience working with governments, nonprofits, and educational institutions, offering research-backed solutions to the complex challenges faced by today’s public sector.

Latest Insights & Practical Recommendations

The cover image of the NCPP's 2022 Ashland Racial Equity Initiative
2022 Ashland REI Report [PDF]		 The Ashland REI Report outlines the areas in which the Suffolk University Institute for Public Service (IPS) Team provided technical assistance (TA) to the Town of Ashland Racial Equity Initiative (REI). The TA included working with Ashland’s Steering Committee to gather data and conduct an analysis of community and stakeholder perspectives on race and equity within the Town of Ashland, MA. The Report provides an Executive Summary and is organized into two sections—process and results from the online survey, and insights from focus groups and interviews.
The cover image of the NCPP's 2020-21 U.S. Municipalities E-Government Survey
2020-21 E-Governance Report [PDF]		 The U.S. E-Governance Survey evaluated the performance of municipal websites for Privacy and Security, Usability, Content, Services, and Citizen and Social Engagement, and ranked the cities nationally. Research was conducted jointly by the E-Governance Institute at the National Center for Public Performance (NCPP), Sawyer Business School, Suffolk University, and the Department of Public Policy and Public Affairs, John W. McCormack Graduate School of Policy, and Global Studies at the University of Massachusetts, Boston. This research was evaluated under the Director of Public Policy and Administration Program at John Jay College of Criminal Justice.