Dr. Nancy Gagliano, senior vice president of CVS Health and chief medical officer of MinuteClinic, recently guest lectured at Suffolk, providing a first-hand look at how retail clinics are changing the healthcare landscape.
Gagliano’s talk—open to current and prospective healthcare administration students, alumni, faculty, and invited healthcare professionals—was her first lecture as the Distinguished Guest Lecturer in Healthcare Administration. In that role, Gagliano gives students opportunities to interact with a senior-level professional in their field.
During her lecture, Gagliano explained that the healthcare system is undergoing a rapid and radical transformation. As more people have access to health insurance, chronic diseases continue to increase in prevalence and the baby boomers age, there is a shortage of primary care physicians and a need for new models of care.
Over the years, CVS has been laying the foundation for change. In 2006, CVS acquired the MinuteClinic, which provides access to high-quality, lower-cost care. It’s the largest and fastest-growing retail medical clinic provider in the United States, with more than 27 million visits in the last decade. Gagliano, a medical doctor who’s been a member of the MinuteClinic leadership team since 2010, is responsible for physician oversight, expansion of services, digital initiatives, and quality
In 2014, CVS became the first national pharmacy chain to remove tobacco products from its stores. As part of this effort, Gagliano led the development and implementation of a national smoking cessation program, which included 7,600 pharmacies, 900+ MinuteClinics, and the CVS Health digital platform.
Gagliano frequently gives national talks on retail clinics and healthcare innovation. Before joining CVS Caremark, Gagliano spent more than 21 years at Massachusetts General Hospital. Most recently, she served as the senior vice president of practice improvement, where she oversaw ambulatory quality, service, operations improvement, and the integration of technology for 400 ambulatory practices. She also served as an assistant professor of medicine at Harvard Medical School.